Is your customer service up to scratch? Depending on which company or employee you ask, the answer is sure to be different. We all think that good customer service is vital, but we have differing opinions when it comes to what actually constitutes this. We all want the service we receive to be polite, quick and high quality. Having worked in customer service jobs for over eight years, I can tell you that it is sometimes a stressful and thankless business. However, when you know that the way you treat your customers could be the difference between having enough tips to pay the bills, you do not think twice about how important customer service is. The answer is clear at the end of every month.
I worked at a Chinese take-away for my first job. The owner was my best friend’s father. The first thing he asked me was; why is customer service important? Because of his thick Chinese accent I got confused and though he said something completely different. I stalled for a moment and fortunately he was distracted by the cook. When my mate explained to me what his father had said, I ignored the question. However I soon learnt why it was so important. All it took was a few wrong deliveries. Late delivery equalled irritated hungry patron, which equalled no tip for me.
Over the next several years I tried jobs in video stores, malls, and of course bars. When the customers are not satisfied, your tip jar will be left empty. The tips that you get make up your wage in these low-paid jobs. It makes up your pay check.
Big businesses cannot afford to ignore the importance of good customer service either. Business speakers can help your staff to understand how their customer service affects the profits and sales of your company. Business speakers understand the importance of good customer service as they base their own company’s success on their ability to give good service. Your business will only see large profit margins if they offer good service. Next time you ask yourself why customer service is important, just look at the happy responses from your customers and the happy pound signs next to your profit sheet.
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