ISO 9001 Systems: Charting the Journey

ISO 9001 Systems have a few pre-requisites. You need to understand them before you can begin developing or evaluating any quality management System (QMS).

Sequencing is important and cross-checks should be done between these areas throughout the process.

VISION

Managers and employees need to focus their attention on working towards reaching

a common goal. All involved must move in the same direction
and at the same pace. A well thought out vision, mission, and strategy are of the utmost importance to establish your company’s frame of reference and benchmark your performance against your goals:

• Where do you see your company or business unit in the future?
• What opportunities are available to you that you want to take advantage of?

A Vision Statement is a statement of intent – committing yourself and your stakeholders. It’s the “pot of gold” at the end of the rainbow. It’s the success story that prevents complacency and keeps pushing you on to further horizons, to greater accomplishments, and to making plans to achieve your dream. Your vision should not change very much over a period of time.Your Mission Statement should basically define the boundaries and routes that you’ll use to keep you from taking too many detours or unplanned excursions along the road to your final destination or goals. Your mission can be changed as your business grows and takes on broader or more focused initiatives in response to market needs and trends.

Your pledge as a good Health & Safety Leader.

The saying: “garbage in, garbage out” also rings true to the Health and Safety culture in any organisation. The top management of an organisation normally determines the direction the employees are going to take. If the CEO is committed then there is always time, money and other resources available for occupational health and safety. The employees feel that they are appreciated and that business deals are
not the only issue of concern/importance. When the CEO considers Health and Safety as a fifth wheel and an unnecessary expense that is just slowing the normal course of business, then there is no money, no manpower and no time for Health and Safety. This culture normally leads to hiding of incidents, window-dressing and a general ignorance to everything that could possibly be linked to H&S – the end
result is an increase in accidents and a poor Health and Safety record.

Environmental Incidents and Emergency Reporting

So what exactly is an environmental incident and when do you emergency report? When last did you have an environmental management incident? Nothing serious you might say, just an effluent pipe overflowed for a couple of days into the nearby wetland, no emergency incidents here. So how exactly do you know if you have experienced an environmental incident? The National Environmental Management Act (NEMA) defines an ‘incident’ as an unexpected sudden happening, including a major emission, fire or explosion leading to serious danger to the public or possible serious pollution of or detriment to the environment, whether immediate or delayed. Unfortunately, there is no specific definition for ‘potentially serious pollution’ so you might have to be creative and use the potentially seriousness significance rating system? Or as a rule of thumb if the incident has the ability to pollute any resource such as soil, water or air and you are not able to stop the pollution from spreading within a short time or so, it can be considered and emergency incident.

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